Privacy Policy

1.1 Personal Information You Provide

When you create an account or interact with our services, we may collect the following personal data:

• Identification Details: Name, email address, phone number, date of birth, and postal address.

• Account Credentials: Username and security questions. Passwords are stored only as a secure hash—we never store or have access to your actual password.

• Payment Information: Payment method details (note: we rely on secure third-party payment processors and do not store full payment details on our servers).

• User Preferences: Information regarding your interests, communications preferences, and activity history on the Platform.

• Communications: Information you submit through our contact forms, surveys, feedback, or support queries.

1.2 Automatically Collected Information

When you access the Platform, we may automatically collect information such as:

• Device Information: IP address, device type, browser type, operating system, unique device identifiers, and mobile network information.

• Usage Data: Pages visited, links clicked, search terms, and other usage statistics.

• Location Information: With your consent, GPS and geolocation data used to provide location-based services or recommendations.

1.3 Cookies and Tracking Technologies

• We use cookies, pixel tags, and similar technologies to enhance user experience, analyze website traffic, and personalize content.

• You can adjust your browser settings to refuse or delete cookies. However, doing so may affect certain functionalities on the Platform.

2.1 To Provide and Improve Our Services

• Service Delivery: We use your information to create and maintain your user account, process your bookings, and deliver the services you request.

• Personalization: Data is used to tailor your experience, provide personalized content, and suggest relevant adventure tourism activities.

• Performance and Analytics: We analyze usage data to improve the Platform's functionality, design, and security.

2.2 Communications and Marketing

• Transactional Communications: We send booking confirmations, receipts, updates, and service-related notifications to your registered email or phone number.

• Promotional Communications: With your consent, we may send newsletters, special offers, and marketing communications. You can opt out at any time.

2.3 Legal and Safety Obligations

• Compliance: We use data to comply with legal obligations, enforce our Terms and Conditions, and protect against fraud.

• Safety: Your information may help us prevent unauthorized or harmful activities on the Platform.

3.1 With Service Providers and Partners

• Third-Party Services: We share data with trusted third-party vendors who perform services on our behalf (e.g., payment processors, data analytics, email delivery, hosting providers). These parties are required to use your personal data only for the purposes for which it was disclosed.

• Business Partners: In connection with our services, we may share aggregated or anonymized data with business partners to improve our service offerings.

3.2 With Operators

• Facilitation of Services: When you book an activity, we share relevant details (such as your name, contact information, and booking details) with the Operator offering that service. Operators use this data solely to fulfill your booking and provide the service.

3.3 Legal Requirements and Protection

• Legal Compliance: We may disclose your personal data if required to do so by law or legal process.

• Protection of Rights: Data may be shared to protect our rights, privacy, safety, or property, as well as that of our users or the public.

4.1 Data Security

• Encryption and Access Controls: We implement robust security measures, such as encryption and access controls, to help protect your personal data from unauthorized access, alteration, disclosure, or destruction.

• Regular Audits: Our systems undergo regular security assessments and audits to maintain a high level of security.

4.2 Data Retention Policy

• Retention Period: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

• Deletion of Data: Upon request, subject to legal restrictions, we will delete your personal data from our systems when it is no longer needed.

4.3 Data Transfer

• International Transfers: Your data may be processed and stored in countries outside your own. When doing so, we ensure that appropriate measures are in place to protect your data in accordance with applicable laws.

5.1 Access and Correction

• Access: You have the right to access the personal data we hold about you.

• Correction: If you believe any information is inaccurate or incomplete, you can request a correction.

5.2 Data Portability and Deletion

• Data Portability: Subject to legal requirements, you may request a copy of your personal data in a structured, commonly used format.

• Deletion: You can request the deletion of your personal data, noting that some data may be retained to fulfill legal or contractual obligations.

5.3 Marketing Preferences

• Opt-Out: You have the right to opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

5.4 Exercising Your Rights

If you wish to exercise your rights or have any questions about your personal data, please contact us at:

• Email: support@bossrec.com

• Phone: 0173779572